Training Workshops

Customer Excellence

Innovative techniques to drive profitable growth through great customer care.
Lady helping customers

Customer Experience Excellence

This workshop is suitable for anyone who engages with customers, whether internal or external, and is particularly effective for participants who want to exceed customer expectations and eliminate customer complaints.

Three women

Customer Service

This customer service training workshop is ideal for frontline staff or for managers looking to improve the systems and processes that deliver their products to the end customer.

Dealing with a customer complaint

Complaint Handling

The complaint handling workshop will help your front line staff to deal with complaints in a straight forward and effective way.

Communicating with customers on phone

Communicating With Customers

This workshop is suitable for everyone who wants to enhance their customer interactions face to face, on the telephone or electronically.

Greeting a customer

Effective Customer Care

This workshop is aimed at anyone that deals with customers face-to-face. Participants will learn how to create a stable and rewarding experience that makes customers want to return time and time again.

CPD accredited training course materials logo

What's Included

Professional & Internationally Experienced Facilitators

Our facilitators share their expertise and experience to make each training workshop an exciting and effective learning opportunity with lasting impact.

Manuals and Workbooks

Each participant will receive a workbook with the information delivered in the programme.

Training Facility

Workshops are conducted at modern, comfortable and well equipped venues.

Lunches & Light Refreshments

Buffet lunches as well as morning and afternoon tea breaks are provided.

Certificates

Workshops are CPD accredited and certificates will be issued.

Evaluations and Detailed Report

A detailed report with observations and recommendations will be presented post training.

Post Training Information

Participants will receive monthly emails to reinforce and further their learning.