Training Workshops

Communicating with customers on phone

Communicating With Customers

This workshop is suitable for everyone who wants to enhance their customer interactions face to face, on the telephone or electronically.

Duration: 1 day

Category: Customer Excellence

About the Workshop

Customers are the key element of any thriving organisation and if you don’t keep them satisfied, they will simply go elsewhere for the products and services you provide. It’s a simple fact, but one that is so often overlooked by organisations and the people who work for them.

This workshop will provide your participants with the skills, knowledge and awareness necessary to display a positive approach when communicating with customers.

The workshop will highlight the important aspects of our customer relationships and provide participants with the skills and knowledge to foster positive interactions with every customer they come into contact with.

What Are the Benefits of Attending

Participants will:

  • Develop a clear understanding of customers specific and individual needs.
  • Learn to exceed customer expectations and project a positive company image.
  • Explore different communication styles and when to use each style for maximum effect.
  • Learn and practice effective questioning and listening skills to enhance customer interactions.
  • Gain the knowledge and skills to effectively manage difficult situations with customers.

Workshop Modules

Understanding Our Customers

A review of the types of customers we have, why they buy from us and their ‘journey’ with our organisation.

Customer Expectations

An exploration of what makes a good customer experience and why.

Communication Process

A clear structure for communicating with customers with a self-assessment on how well each participant fulfils this requirement.

Gathering Information

A look into the best approach to gain information from a customer including Questioning and Listening skills.

Managing Difficult Situations

Looking at methods of turning problems into solutions that benefit the customer.

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What's Included

  • Professional & Internationally Experienced Facilitators

    Our facilitators openly share their expertise and extensive experience to make each training workshop an exciting and effective learning opportunity with lasting impact.

  • Manuals and Workbooks

    All of the information delivered throughout the programme will be available for reference in the personalised manuals/workbooks which are provided to each individual participating in the training sessions.

  • Training Facility

    Workshops are conducted at modern, comfortable and well equipped venues.

  • Lunches & Light Refreshments

    Buffet lunches as well as morning and afternoon tea breaks are provided.

  • Certificates

    Workshops are CPD accredited and certificates will be issued.

  • Evaluations and Detailed Report

    Training evaluations will be completed and a detailed report with observations and recommendations will be presented post training.

  • Post Training Information

    Participants will receive monthly emails, covering relevant topics and information, to reinforce and further their learning.

Book Your Training Today

Talk to us today about your training needs.