Complaints are a common factor for all businesses. Customers will always demand good value and equally effective service.
Complaints can make or break an organisation, particularly now that the internet provides such an easy forum for customers to air their grievances.
We need to ensure that our people are skilled in handling complaints. Not only will this help to solve problems as they arise, but will also help to improve your business as a whole.
The complaint handling workshop will help your front line staff to deal with complaints in a straight forward and effective way.