Training Workshops

Communications training workshop

Effective Communication Skills

Suitable for everyone in any role who wants to learn what it takes to be a successful communicator and how best to communicate confidently with people at all levels.

Duration: 1 day

Category: Communication

About the Workshop

Effective communication skills are the cornerstone to success in the business world today. Every job, no matter what it is, requires excellent communication capabilities. I

If you want to progress in your career, you need to be able to both express yourself clearly and be able to listen and understand the needs, wants and intentions of others when they communicate.

This workshop is suitable for everyone in any role who wants to learn what it takes to be a successful communicator and how best to communicate confidently with people at all levels.

Participants will learn what it takes to be a successful communicator and ensure they understand others whilst getting their own message across clearly and in a way that fosters positive relationships.

They will develop the skills to respond appropriately during difficult conversations and feel less pressure when communicating with superiors and peers.

What Are the Benefits of Attending

Participants will:

  • Recognise different communication styles and attitudes
  • Appreciate the benefits of active listening
  • Gain the confidence to communicate clearly and get their message across
  • Acquire the skills to communicate confidently with people at all levels
  • Learn how to encourage others to open up and speak freely
  • Understand how to cope with difficult communication situations

Workshop Modules

Understanding Communication

A chance for participants to establish their view of what communication means and perhaps more importantly, what is means to them. Participants will then review the three main components of communication; verbal, paraverbal and non-verbal.

Communication Styles

Participants will explore their own communication styles and establish the positive and negative aspects of these preferences and what that means when communicating.

Communication Attitude

Reviewing the aspects of communication attitudes that can be portrayed – aggressive, assertive, passive and passive aggressive.

Communicate Confidently

Focusing on what makes people confident communicators, understanding what their own communication strengths are and acknowledging when to apply them.

Active Listening

Identifying the benefits of active listening and practicing the skill with colleagues.

Clarifying and Questioning

A review of the different types of questioning and clarifying that can be used. Understanding the purpose of alternative questioning approaches, applying them to different scenarios and explaining how and why they are used.

Non-Verbal Communication

Establishing the impact of non-verbal communication. How to read it and how to improve their own. This includes, facial expressions, body language, gestures, personal space and touching.

Getting Your Message Across

Helping to ensure others understand you, what makes communication become confused and how to use the ‘headline’ approach to structure an effective message.

Looking at what they say, how they say it and focusing on the needs of the person receiving the message. The section closes with a look at how to invite questions and feedback.

Difficult Communication

A provision of clear guidelines and advice on what to do when communication does not go smoothly, how to manage criticism and give criticism whilst remaining constructive and positive.

Putting it all into Practice

A chance to develop and practice the skills of communication whilst further exploring three key topics of communication.

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What's Included

  • Professional & Internationally Experienced Facilitators

    Our facilitators openly share their expertise and extensive experience to make each training workshop an exciting and effective learning opportunity with lasting impact.

  • Manuals and Workbooks

    All of the information delivered throughout the programme will be available for reference in the personalised manuals/workbooks which are provided to each individual participating in the training sessions.

  • Training Facility

    Workshops are conducted at modern, comfortable and well equipped venues.

  • Lunches & Light Refreshments

    Buffet lunches as well as morning and afternoon tea breaks are provided.

  • Certificates

    Workshops are CPD accredited and certificates will be issued.

  • Evaluations and Detailed Report

    Training evaluations will be completed and a detailed report with observations and recommendations will be presented post training.

  • Post Training Information

    Participants will receive monthly emails, covering relevant topics and information, to reinforce and further their learning.

Book Your Training Today

Talk to us today about your training needs.