Training Workshops

Greeting a customer

Effective Customer Care

This workshop is aimed at anyone that deals with customers face-to-face. Participants will learn how to create a stable and rewarding experience that makes customers want to return time and time again.

Duration: 1 day

Category: Customer Excellence

About the Workshop

Positive customer relationships are crucial to survival in today’s competitive marketplace. In fact, the quality of your customer care can sometimes be the only difference between you and your competitors.

Customer care is not just about dealing with upset customers. It’s about creating a positive experience whenever dealing with them. But with customers now less tolerant and more demanding, it’s a huge challenge for us to meet these demands.

Participants will learn how to create a stable and rewarding experience that makes customers want to return time and time again.

What Are the Benefits of Attending

Participants will:

  • Acquire the skills to improve customer retention.
  • Appreciate the importance of protecting and enhancing the organisation’s reputation.
  • Learn how to ensure customers leave feeling appreciated and understood.
  • Explore different approaches to ensure staff find customer interaction more rewarding and pleasant.
  • Recognise the benefits if creating positive word of mouth feedback from all customers.

Workshop Modules

The Importance of Customer Care

Examining why customer care is important for businesses and the effects of poor customer care.

What’s in it for Me?

Here we look at why customer care should be important for the individual and what poor customer care makes them feel like.

Customer Perception

How do customers perceive the ‘brand’ of the business?

Your Customer Brand

Exploring the participants own ‘customer brand’ and the fact that ‘people buy people’. How they are currently perceived by customers and what they can do to change this.

Transactional vs Relational

What type of service a customer expects from us and how to change from transactional to relational service.

Little Things Make a Big Difference

Helping participants to realise that the smallest thing can affect a customer’s experience. Identifying what ‘little things’ irritate them as customers and changing these behaviours.

Spotting the GAPs

What participants can do to improve their current levels of service and how to keep this consistent.

A Mind Map of Effective Customer Care

Consolidating their learning in a fun way.

Developing Your Customer Values

What are the values participants should live by in the customer environment. Participants come up with their own values and commit to them.

What’s in it for Me Now?

A review of the earlier session with a positive slant. Ending the session on a high.

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What's Included

  • Professional & Internationally Experienced Facilitators

    Our facilitators openly share their expertise and extensive experience to make each training workshop an exciting and effective learning opportunity with lasting impact.

  • Manuals and Workbooks

    All of the information delivered throughout the programme will be available for reference in the personalised manuals/workbooks which are provided to each individual participating in the training sessions.

  • Training Facility

    Workshops are conducted at modern, comfortable and well equipped venues.

  • Lunches & Light Refreshments

    Buffet lunches as well as morning and afternoon tea breaks are provided.

  • Certificates

    Workshops are CPD accredited and certificates will be issued.

  • Evaluations and Detailed Report

    Training evaluations will be completed and a detailed report with observations and recommendations will be presented post training.

  • Post Training Information

    Participants will receive monthly emails, covering relevant topics and information, to reinforce and further their learning.

Book Your Training Today

Talk to us today about your training needs.