Training Workshops

Smiling business man

Emotional Intelligence at Work

Emotional intelligence affects us all, whether we’re constantly working in collaboration with others or individually on projects. This workshop is suitable for everyone in your organisation, but particularly those that have to interact with others on a regular basis.

Duration: 1 day

Category: Communication

About the Workshop

With greater self awareness of their emotions and the ability to empathise and understand other people’s emotional state, your team will perform better in the workplace.

Being emotionally intelligent makes a real difference to performance and, therefore, profit.

Emotional intelligence training is not just a desirable ‘soft skill’. In fact, research indicates that emotional intelligence can be a better indicator of workplace performance than IQ.

It gives you very real and concrete benefits and should be an essential element of any staff development programme.

  • Managers and supervisors are better able to maintain a positive work environment.
  • Sales and buying staff are better able to influence outcomes in your favour, particularly when handling difficult prospects or tough negotiations.
  • Customer facing personnel are better equipped to handle conflict and to make all customers feel like they are being listened to and understood – this has a positive affect on customer loyalty and retention.
  • Staff in general are better equipped to handle the ever-increasing pressures of a modern workplace.

What Are the Benefits of Attending

Participants will:

  • Be aware of emotions and the impact they have on their performance.
  • Recognise and understand emotions in others and how to adapt their behaviour to suit.
  • Regulate their emotions and so enhance performance.
  • Handle and inspire emotion in others.

Workshop Modules

What is Emotional Intelligence?

An explanation of what EI is and its role in improving performance in the workplace.

Self-Awareness

Understanding how self-aware participants currently are, reviewing the value of self-awareness and providing an opportunity to develop this.

Self-Management

Appreciating that we manage ourselves based on our values, attitudes and beliefs. Looking at methods of improving self-management and overcoming negative ‘self-talk’.

Self-Motivation

A look at how personal goals drive our self-motivation, how our beliefs, values and attitudes can affect our motivation and some valuable techniques for personal improvement.

Empathy

Helping participants appreciate the need for empathy and providing the methods for doing it.

Handling Relationships

Bringing the previous skills together to become ‘socially intelligent’. Looking at real life situations and how emotional intelligence plays a part. Finally; reviewing ways of further improving relationships using emotional intelligence.

CPD accredited training course materials logo

What's Included

  • Professional & Internationally Experienced Facilitators

    Our facilitators openly share their expertise and extensive experience to make each training workshop an exciting and effective learning opportunity with lasting impact.

  • Manuals and Workbooks

    All of the information delivered throughout the programme will be available for reference in the personalised manuals/workbooks which are provided to each individual participating in the training sessions.

  • Training Facility

    Workshops are conducted at modern, comfortable and well equipped venues.

  • Lunches & Light Refreshments

    Buffet lunches as well as morning and afternoon tea breaks are provided.

  • Certificates

    Workshops are CPD accredited and certificates will be issued.

  • Evaluations and Detailed Report

    Training evaluations will be completed and a detailed report with observations and recommendations will be presented post training.

  • Post Training Information

    Participants will receive monthly emails, covering relevant topics and information, to reinforce and further their learning.

Book Your Training Today

Talk to us today about your training needs.