Training Workshops

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Customer Service

This customer service training workshop is ideal for frontline staff or for managers looking to improve the systems and processes that deliver their products to the end customer.

Duration: 1 day

Category: Customer Excellence

About the Workshop

With many products, services and prices being very similar the only way to set ourselves apart may be with service we offer. If this is true, we need to make sure that we are setting ourselves apart in the right way and building a reputation that will keep customers returning time and time again.

In this customer service training course participants draw on their experiences to help them understand customer expectations before matching these to the service values of the organisation. This then enables them to consider the service they are currently delivering and to find ways to improve on this.

This customer service training course works equally well for frontline staff or for managers looking to improve the systems and processes that deliver their products to the end customer.

What Are the Benefits of Attending

Participants will:

  • Draw on their own experiences identify key customer expectations.
  • Link customer expectations with the customer service values of your organisation.
  • Identify action they can take individually to ensure that the service they provide to customers is even better than it already is.
  • Identify possible action the organisation can take to ensure that customer service is even better than it already is.

Workshop Modules

Why Bother With Customer Service?

Participants discuss this question and consider the benefits of good customer service to the organisation and its employees.

Good, Bad and Ugly Customer Service

Participants are encouraged to consider their own experiences as customers to help them understand customer expectations.


Participants analyse a case study and are encouraged to consider the consequences of having unhappy customers who do not complain.

Living the Values

There are two options for this session depending on whether your organisation already has published customer service values.

Mind the Gap

Whichever route you took in the last session the programme concludes by asking participants to consider how they are matching up to their own customer service values and by facilitating a discussion on how they can close any gaps that exist.

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What's Included

  • Professional & Internationally Experienced Facilitators

    Our facilitators openly share their expertise and extensive experience to make each training workshop an exciting and effective learning opportunity with lasting impact.

  • Manuals and Workbooks

    All of the information delivered throughout the programme will be available for reference in the personalised manuals/workbooks which are provided to each individual participating in the training sessions.

  • Training Facility

    Workshops are conducted at modern, comfortable and well equipped venues.

  • Lunches & Light Refreshments

    Buffet lunches as well as morning and afternoon tea breaks are provided.

  • Certificates

    Workshops are CPD accredited and certificates will be issued.

  • Evaluations and Detailed Report

    Training evaluations will be completed and a detailed report with observations and recommendations will be presented post training.

  • Post Training Information

    Participants will receive monthly emails, covering relevant topics and information, to reinforce and further their learning.

Book Your Training Today

Talk to us today about your training needs.