Introduction, Objectives & Expectations
Setting the scene for the training intervention, understanding the needs and wants of the participants and using an activity to better understand personalities and get to know each other better.
Attitude & Behaviour
Learning how our attitude affects our behaviour and the impact this has on people around us. Exploring our perceptions and how this can influence how we communicate and relate to people.
Reviewing different communication terminology; specifically around Transactional Analysis.
An Introduction – Exploring scenarios to help understand the theory of Transactional Analysis and how it impacts communications.
The Ego States
Sharing personal stories of interactions and relating these experiences to TA theory. Taking a questionnaire to assess the current preferred ego state of the participants.
A full review of each ego state, how it works and the method of identifying the verbal and non-verbal clues of the different states. An activity that helps participants identify the states.
Types of Transaction
Strengthening interpersonal skills through the knowledge of interpersonal skills. Role play scenarios to help embed the learning. Followed by a full summary of the learning.
Identifying how certain words can generate a negative or positive response from the people we are communicating with and how we can adapt our language to ensure a more positive response.
Building rapport, which helps to develop mutual understanding, build bridges and influence those around us. Using subtle techniques to help develop this skill.
Communicating with clarity to help the other person filter information and get to the specifics. Getting through non-specific information by asking the correct questions.
Appreciating the need to nurture relationships through positive ‘strokes’ and relating this to Transactional Analysis. Identifying how often (or not) we provide positive strokes currently and what we can do to improve this.
Essential Influencing Skills
They key elements that will help us influence others through communication and how to apply them.
The Principles of Persuasion
Providing more detail to influencing others, using some established techniques and theories. Includes a YouTube video to cover the key points and practice to help embed the learning.
Summary and Action Plan
A summarising activity and referral to action plans.