Training Workshops

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Interpersonal Skills

This workshop will help develop participants ability to adapt their behaviour and approach based on the situation and how best to overcome barriers to effective communication.

Duration: 1 day

Category: Communication

About the Workshop

Being an effective communicator is not a skill that we are all born with. However, it is a skill that can be developed and nurtured over time.

Interpersonal skills are often referred to as ‘people skills’ because those that have mastered the art are able to relate well to other people and often do well in their careers because of this.

Interpersonal skills are also one of the key criteria interviewers look for when recruiting for a role. The ability to be able to ‘fit in’ with a team are often just as important as a person’s ability to do the job.

This Interpersonal Skills workshop will help develop participants ability to adapt their behaviour and approach based on the situation and the response that they get.

They’ll learn how their behaviour affects others when they communicate and how best to overcome barriers to effective communication.

What Are the Benefits of Attending

Participants will:

  • Confidently describe interpersonal skills and behaviour cycles.
  • Understand how to apply the concepts of transactional analysis.
  • Recognise patterns and be able to use them to show positivity.
  • Acquire the skills to build rapport and help build positive relationships.
  • Gain confidence to use the principles of persuasion to influence others.

Workshop Modules

Introduction, Objectives & Expectations

Setting the scene for the training intervention, understanding the needs and wants of the participants and using an activity to better understand personalities and get to know each other better.

Attitude & Behaviour

Learning how our attitude affects our behaviour and the impact this has on people around us. Exploring our perceptions and how this can influence how we communicate and relate to people.

The Definitions

Reviewing different communication terminology; specifically around Transactional Analysis.

Transactional Analysis

An Introduction – Exploring scenarios to help understand the theory of Transactional Analysis and how it impacts communications.

The Ego States

Sharing personal stories of interactions and relating these experiences to TA theory. Taking a questionnaire to assess the current preferred ego state of the participants.

A full review of each ego state, how it works and the method of identifying the verbal and non-verbal clues of the different states. An activity that helps participants identify the states.

Types of Transaction

Strengthening interpersonal skills through the knowledge of interpersonal skills. Role play scenarios to help embed the learning. Followed by a full summary of the learning.

Language Patterns

Identifying how certain words can generate a negative or positive response from the people we are communicating with and how we can adapt our language to ensure a more positive response.


Building rapport, which helps to develop mutual understanding, build bridges and influence those around us. Using subtle techniques to help develop this skill.

Kipling Questions

Communicating with clarity to help the other person filter information and get to the specifics. Getting through non-specific information by asking the correct questions.


Appreciating the need to nurture relationships through positive ‘strokes’ and relating this to Transactional Analysis. Identifying how often (or not) we provide positive strokes currently and what we can do to improve this.

Essential Influencing Skills

They key elements that will help us influence others through communication and how to apply them.

The Principles of Persuasion

Providing more detail to influencing others, using some established techniques and theories. Includes a YouTube video to cover the key points and practice to help embed the learning.

Summary and Action Plan

A summarising activity and referral to action plans.

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What's Included

  • Professional & Internationally Experienced Facilitators

    Our facilitators openly share their expertise and extensive experience to make each training workshop an exciting and effective learning opportunity with lasting impact.

  • Manuals and Workbooks

    All of the information delivered throughout the programme will be available for reference in the personalised manuals/workbooks which are provided to each individual participating in the training sessions.

  • Training Facility

    Workshops are conducted at modern, comfortable and well equipped venues.

  • Lunches & Light Refreshments

    Buffet lunches as well as morning and afternoon tea breaks are provided.

  • Certificates

    Workshops are CPD accredited and certificates will be issued.

  • Evaluations and Detailed Report

    Training evaluations will be completed and a detailed report with observations and recommendations will be presented post training.

  • Post Training Information

    Participants will receive monthly emails, covering relevant topics and information, to reinforce and further their learning.

Book Your Training Today

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