Flexible, Cost Effective, Time Conscious & Mobile Friendly Training
The two biggest issues many organisations face with training is the time required away from the workplace to attend courses and the costs involved.
Whilst face-to-face facilitated training with group interactions away from the workplace provides the best opportunity for learners to be immersed in the training for a day, a few days or a week, it is not always possible.
A very flexible, cost effective and time conscious alternative is E-Learning which allows learners to complete training in small blocks of time.
Effective Communication Skills
Users will develop their communication skills and ensure they understand others, whilst getting their own message across clearly and in a way that fosters positive relationships. They’ll learn what it takes to be a successful communicator and how best to communicate confidently with people at all levels.
Users will learn some practical approaches to improve time management. Identifying where the pressures are now and what can be done to help structure an approach that is efficient and effective. The tools and techniques required to turn their time management goals into reality will be provided.
Planning & Organising
Users will gain an understanding of the vital importance that planning and organisation play in the success of any team. Put simply, great results do not happen by accident, this course provide the skills needed for successful planning and organising.
Users will learn how to take a more thoughtful and measured approach to tackling the problems that land on their desk. They will be provided with skills to reduce stress and solve daily, weekly, and monthly issues in a focussed and organised way.
Users will learn how to set SMART objectives that keep them and their team laser focused on the most important things, so they can both grow and improve individual and team performance.
Users will learn how to make smarter, more timely and more thoughtful decisions. They will be provided with a systematic approach so they can make decisions logically, easily and with more confidence.
Users will learn the importance of delegation and why they shouldn’t try to do everything themselves. They will be given the practical skills they need to become better delegators and grow the confidence of their teams.
Users will learn why coaching is so important in business. They will be provided with a range of practical tips, tools and techniques to help them become an accomplished coach and, therefore, a successful manager of people.
Coaching for Success
Users will be given a complete review of the key principles of coaching from start to finish. They will learn the importance of coaching, and be provided with all the practical tools and techniques required to take coaching to another level. They will be given a comprehensive review at everything the successful coach needs.
Users will learn a structured way to assess, manage and review the performance of their teams. They will look at the broader process of performance management and how being able to provide an effective review is critical for employees.
Users will learn how to effectively manage other people’s performance to increase successful outcomes for the company they work in. They will gain an understanding of how to use performance management as a powerful tool to help improve the business bottom line thorough building happier and more productive teams.
Users will be given the practical tools to provide constructive feedback that causes positive change. They’ll gain the self-awareness to grow as an individual and to help others improve their performance. Feedback is the way we improve as individuals, as teams and as companies. So it’s important that we take the time to master these skills.
Financial Compliance Courses
Users will gain a raised awareness of fraud, providing guidance and information that will help ensure employees are not only able to identify the possibility of fraud within or from outside the business, but also appreciate their responsibilities regarding reporting suspected fraudulent activities.
Users will become more aware of the dangers and what actions organisations and individuals can take to make sure they do not become victims of financial crime.
Bribery & Corruption
Users will learn how to recognise and effectively deal with bribery when it occurs. Developing an understanding of the law and how it is applied. They’ll also become more aware of the dangers and what actions organisations and individuals can take to make sure they comply with the law.
Anti Money Laundering
Users will learn how to recognise and effectively deal with attempts at money laundering when it occurs. Learners will understand the minimum checks, controls and procedures that organisations are expected to have in place and how they can ensure compliance with relevant regulations.
DPIA (Data Protection Impact Assessment)
Users will learn the importance of a Data Protection Impact Assessment and how to apply it from start to finish. This will include; establishing what data is being processed and how, identifying the potential risks, the important questions that should be asked and how to implement measures to reduce these risks.
GDPR (General Data Protection Regulation)
Users will learn the data protection principles and the simple steps organisations and individuals can take to make sure they comply with them.
The General Data Protection Regulation (GDPR) is the EU legislation (accepted international standard)put in place to protect people’s personal information.
Users will gain a raised awareness of information security. Guidance and information is provided to help ensure your organisation and its employees avoid the potential pitfalls of poor cyber security practices.
Users will learn to develop a method for creating and remembering strong, memorable passwords and help ensure they follow the correct procedures for password security within your organisation.
Users will gain a raised awareness of competition law, providing guidance and information that will help ensure your organisation and employees avoid the potential pitfalls of anti-competitive practices.
Treating Customers Fairly
Users will learn how to ensure a culture of fair treatment of customers within your organisation. Developing an understanding of the requirements of fair treatment and they should be applied.
Users will take a look at what the management and control of conduct risk in business means by looking at eight areas of consideration. They will also see how this links to the principle of treating customers fairly.
Customer Information - Using Mobile Devices
Users will have a raised awareness of the importance of using and managing the work they do using smart phones and tablets, the risks involved and how to ensure they know how to safely use mobile devices to protect their customers, themselves and the organisation they represent.